Forbes Computer Systems Ltd is committed to protecting and respecting your privacy.
This policy sets out how we will use and protect personal information that you give us when you use our websites located at www.forbes.co.uk, www.tax.co.uk, www.securefiler.co.uk (also referred to as "the portal") and www.accountants.co.uk (“our Websites”). It also covers our policies when you supply information to resolve technical support issues.
We are registered under the data protection act since 2013, reference ZA026818. https://ico.org.uk/ESDWebPages/Entry/ZA026818
If you have any questions or comments about this policy please write to the Data Controller, Forbes Computer Systems Ltd, Guise House, Church St, Aspley Guise, MK17 8HQ. If you have any questions about the security at our websites, please contact us at firstname.lastname@example.org
When supplying personal information in order to resolve technical issues we strongly recommend that you use file / share with technical support rather than using email. We will delete the information after the issue has been resolved.
By accessing and using our Websites, the portal and when sending data to resolve technical issues, you signify your agreement to this policy. If you do not agree with the policy, please do not use our Websites, the portal or send personal data to resolve technical issues. This policy is subject to change. Any changes we may make to this policy in the future will be posted on this page and your continued use of our Websites following the posting of changes will mean you accept those changes.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on our Websites. This includes information provided at the time of registering to use our Websites, subscribing to our services including, where applicable, newswires, booking training courses, posting material, referring friends, or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us and when you report a problem with our Websites.
If you contact us through our Websites, whether by sending messages to our email addresses, filling in any forms, using any online chat service or otherwise, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our Websites and of the fulfilment of your orders.
Details of your visits to our Websites including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Third party websites
Accessing and updating personal information
If any of your personal information changes or becomes out of date please amend your registration details on the site or let us know by emailing us at email@example.com. You may inform us at any time should you wish us to delete personal information we hold about you by writing to Data Controller, Forbes Computer Systems Ltd, Guise House, Church St, Aspley Guise, MK17 8HQ
You have a right to access the personal data held about you. To obtain a copy of the personal information we hold about you, please write to Data Controller, Forbes Computer Systems Ltd, Guise House, Church St, Aspley Guise, MK17 8HQ . Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our Websites and to deliver a better and more personalised service. They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our Websites according to your individual interests.
To speed up your searches.
To recognise you when you return to our Websites.
Where we store your personal data
The websites and the portal are hosted by Amazon AWS in the EU Data Centre in Dublin.
Amazon's privacy information can seen at https://aws.amazon.com/compliance/data-privacy-faq/
Data that you have sent for resolving technical issues may also be stored on the computers at our offices at Aspley Guise and Woburn Sands.
In exceptional circumstances if a key member of staff urgently needs to look at your data to resolve a technical issue whilst on vacation at a destination outside the European Economic Area ("EEA"), we will inform you. By submitting your personal data, you agree to this transfer, storing or processing.
All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
To ensure that content from our Websites is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To allow you to participate in our competitions and promotions, when you choose to do so.
To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, telephone or electronic means.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by writing to the Data Controller, Forbes Computer Systems Ltd, Guise House, Church St, Aspley Guise, MK17 8HQ.
Disclosure of your information
In the event that we sell or buy any business or assets we may disclose your personal data to the prospective seller or buyer of such business or assets.
In the event that substantially all of our assets are acquired by a third party purchaser, the personal data of our customers will be one of the transferred assets.